Introduction Stage: The fee mentioned is for this phase of the planning, and is non-refundable. It includes: * Collaboration to learn more about you and your planned trip; * Research & Planning: In-depth questions/feedback between you and the office, preparation/collaboration with regard to Preliminary Itinerary. It should be noted that the preliminary itinerary will include details like names, contact details, etc. for you to double-check whether the particular travel partners/establishments are appropriate for your travel needs. * Validation: for you to double-check that previous discussions are in line with what has been agreed/disagreed between us, and amendments/corrections to be made.
Bookings (Reservations) Stage: your acceptance of our proposal and your authorisation giving us the go-ahead with making bookings on your behalf. Payment for this stage is due before we go ahead with your travel bookings.
Final Itinerary: this is presented to you after bookings/reservations have been made on your behalf.
1. Non-refundable fee for the introduction stage. You are free to shop around for better offers after we’ve completed this stage.
2. Travel Suppliers: cancellation will be dependent on their cancellation terms and conditions. We will provide you with information relating to their cancellation terms.
3. PhenixII Tour Group: cancellation after Booking (Reservation): we will provide you with an agreement before we proceed with this stage. Cancellation terms and conditions will be included in the agreement.