top of page
  • How long have you been in the tourism business and what can you offer me that's different to other tour operators or the internet?
    Since 2016. * Small intimate groups; * Personalized services with a focus on each member in the group; * Local experts with superior knowledge and intensive experience working with small groups; * Top-class services from providers with exceptional reputations in the local and overseas travel market; * Professional tour leader with first-aid experience to accompany you throughout the tour; * Local guides who uncover secrets that you would otherwise never learn about; * Exciting, unusual and fun activities for an immersive experience and exposure to unique customs; * Villages, hamlets and small towns with a wealth of historic heritage and a rich culture.
  • What is your idea of luxury vacations?
    14 & 18-day Vacation Packages: Our idea of luxury is simple - value. We understand that 'luxury travel' has evolved and that today's luxury traveler want to gain insight into the destinations they visit. Our basic itinerary has been built around this - the rest of the input for the itinerary depends on the travel needs of each individual in the group. So the value we offer lies in what our clients want to experience and not what we "think" they want to experience. Luxury Travel Planning Services: Our luxury travel planning services follow the same rules.
  • What are the prices of packages?
    14 & 18-day Vacation Packages: Package prices may vary depending on your home country. For example, if you are from the United States and another client in your group is from South Africa, it's obvious that the roundtrip airfare for the two countries will differ. Prices for basic services within destinations are the same for all clients, but obviously prices for other services will depend on the client's home country. Luxury Travel Planning Services: The same can be said for luxury travel planning, but in this case pricing will depend on the services selected by you.
  • What does "all-inclusive" mean?"
    14 & 18-day Vacation Packages: End-to-end travel services, including private door-to-door transfers from/to home/airport, premium economy or business class tickets and visa arrangements. Luxury Travel Planning Services: These are not "all-inclusive" - clients choose which services they need help with.
  • Is there anything that I have to do to receive my visa?
    14 & 18-day Vacation Packages: Yes. You have to take your legal passport to the destination's consulate/embassy nearest to you, as photocopies are not allowed. You will be given contact and other details after arrangements have been made, to complete the process. Processing of visas will take approximately 2 - 4 weeks, and will be couriered to you. Luxury Travel Planning Services: You have to be in possession of a legal passport from your country. We don't offer visa services to clients who need help with vacation planning.
  • How will I receive my airline tickets and travel insurance documents?
    14 & 18-day Vacation Packages: It will be couriered to you approximately 2 - 3 months before commencement of the tour. This depends entirely on the Travel Service Provider. However, our job will be to ensure that you receive them well before the start of the tour. Luxury Travel Planning Services Airline tickets and travel insurance is optional. You may organize this yourself and it is not included in our fee structure.
  • What is included in my travel insurance?
    14 & 18-day Vacation Packages: Comprehensive Travel Insurance features: * Emergency medical and related expenses, including pre-existing medical conditions (declared) and hospitalisation expenses; * Personal accident, death and permanent disability cover, including assistance in the event of death and relocation of remains; * Trip cancellation for several reasons, including loss of valuables; * Inconvenience cover for theft or damage to baggage/personal items and loss of cash/travel documents; * Personal liability, kidnap and wrongful detention. Luxury Travel Planning Services: This is not included in our service offering.
  • How do I take advantage of Risk-free, Obligation-free Bookings?
    14 & 18-day Vacation Packages: Go to this link https://www.phenixiitravel.com/cultural-vacations to learn more, and contact us by email at info@phenixii.com to receive more info. Luxury Travel Planning Services: Go to this link to learn more: https://www.phenixiitravel.com/travel-planning-services - contact us by email at: info@phenixii.com to receive more info. Keep in mind that Risk-Free-Obligation-Free options are only available for 14 & 18-day vacation packages. However, you will qualify for the Bronze Level II & Silver VIP Membership which will give you an opportunity to earn rewards.
  • How long are quotations valid for?
    14 & 18-day Vacation Packages: Up to 90 days before commencement of a tour. Luxury Travel Planning Services: This will depend on the travel suppliers.
  • What discounts do you offer?
    14 & 18-day Vacation Packages: Contact us at: info@phenixii.com to receive more info about the Gold & Platinum VIP Membership. Luxury Travel Planning Services: Contact us at: info@phenixii.com to receive more info about the Bronze Level II & Silver VIP Membership.
  • What are the payment options?
    14 & 18-day Vacation Packages: * Online Payments: Credit/Debit Card and PayPal - it should be noted that PayPal offers Credit/Debit Card services to registered users of their service; * Manual Payments - Direct Deposit: (a) Foreign US$ Payments: SWIFT (Bank Telegraphic Transfer) or EFT; (b) Local SA Rand Payments: Direct bank deposit or EFT. * Deposits will be required as per the particular Credit Agreement. Luxury Travel Planning Services: Same as above, for Online and Manual Payments. 1. Planning Stage: PhenixII: No Deposit – full, non-refundable upfront fee 2. Reservation Stage: (a) PhenixII: 80% Deposit – 20% balance to be settled when Travel Suppliers are paid the balance for reservations. (b) Travel Suppliers – this depends on their terms.
  • Are there any health and age restrictions?
    14 & 18-day Vacation Packages: Yes. You must be an adult aged 23-70 and must be fit, healthy and able to do lots of walking. Our group ages focus on people who are open-minded and able to socialize within the group ages mentioned. Luxury Travel Planning Services: The same does not apply. It depends on you entirely.
  • Will I receive information about the company's internal processes and information about the tour/destination?
    14 & 18-day Vacations & Luxury Travel Planning Services: Yes. You will receive information about our company and its processes. You will also receive extensive information to prepare you for the trip.
  • What's the accommodation like?
    14 & 18-day Vacation Packages: It should be noted that accommodation will be varied as we deal mostly with small and boutique travel service providers, and also take into account that some part of the tour might be in rural areas. However, we ensure that accommodation consist of modern facilities and amenities to serve your travel requirements at best. A combination of: (ii) Villages, hamlets and small towns: 3 - 4-star, comfortable with modern amenities - guest house, family-run establishments, home/farm-stays; (ii) Cities and big towns: 3-5-star guest house/boutique hotels, modern amenities. Luxury Travel Planning Services: This depends on what you requested.
  • Are there safes/safety deposit boxes and luggage storage in establishments?
    14 & 18-day Vacation Packages: Not all establishments have these facilities, and you are advised to travel with lockable luggage, and to keep valuables on your person when you're out and about. Luxury Travel Services: This will depend on your requirements.
  • What valuables can I take with me?
    14 & 18-Day Vacation Packages: We suggest that you leave expensive jewellery at home if possible, as you don't want to scream "wealthy tourist" to avoid drawing unnecessary attention to yourself. If you have to take valuables of emotional value with you, make sure that you have extra insurance at home to cover the cost for loss. Luxury Travel Planning Services: If you are taking valuables with you, make sure that you've taken out travel insurance and that your normal insurance include the loss of valuables.
  • When is departure to/from the tour destination?
    14 & 18-day Vacation Packages: Arrival: 2 days before the start of the tour Departure: 2 day after conclusion of the tour. Luxury Travel Planning Services: The date chosen by you.
  • What happens when I arrive in the tour destination?
    14 & 18-day Vacation Packages: (i) Airport: You are met at the airport by the local tour guide who will assist you with your baggage and accompany you to your shuttle to take you to the accommodation; (ii) Accommodation: the tour leader from our office will welcome you and show you to your room; (iii) Introductory Meeting; (iv) Walking Tour/Sauna; (v) Welcome Dinner; Luxury Travel Planning Services: This depends on what you requested.
  • Which meals are included?
    14 & 18-day Vacation Packages: Breakfast & Dining throughout the tour is included. Lunch, morning and afternoon snacks are not included. Lunch and snack breaks of 1 hour wherever possible. It should be noted that distances between places doesn't always allow for groups to have leisurely morning and afternoon snack breaks. Luxury Travel Planning Services: This depends on what you requested.
  • How must I dress for dinner?
    14 & 18-day Vacation Packages: (i) Welcome/Farewell: smart, casual; (ii) Normal Dining: casual, comfortable. Luxury Travel Planning Services: This depends on you.
  • What type of evening entertainment is provided?
    14 & 18-day Vacation Packages: Jazz, soul and dance clubs, pubs and bars, and some unusual local entertainment. Luxury Travel Planning Services: This will depend on your request.
  • What type of activities will I engage in?
    14 & 18-day Vacation Packages: Site visits, wine and chocolate-tastings, artisan exhibitions and workshops, city sightseeing and other activities that are unique to the destination. Luxury Travel Planning Services: This will depend on your request.
  • Are entry fees for activities and clubs included?
    14 & 18-day Vacation Packages: Yes. Tips are not included, and it's up to you to decide how to tip at restaurants. It should also be noted that entry is free at some places, and it's entirely up to individuals to give a donation. Luxury Travel Planning Services This will depend on your request.
  • Are alcoholic drinks included?
    14 & 18-day Vacation Packages: No. Except at wine and other alcohol tastings, as well as pub-crawling where reservations have been made. Luxury Travel Planning Services: This will depend on your request.
  • What is a day's itinerary like?
    14 & 18-day Vacation Packages: * Breakfast; * Tour activities; * Lunch, morning and afternoon snack breaks; * Dining; * Evening entertainment. Luxury Travel Planning Services: This will depend on your request.
  • Are we allowed to return to the accommodation any time we want to in the evening?
    14 & 18-day Vacation Packages: This will depend on the group. There are no strict rules, and decisions have to be discussed with the rest of the members in the group, the tour leader and the drivers. Luxury Travel Planning Services: This will depend on you entirely.
  • What type of land transport will be used during the tour?
    14 & 18-day Vacation Packages: Luxury, air-conditioned mini-bus with 2 registered and qualified drivers throughout the tour. Proof of driver registrations/qualifications will be provided to you before commencement of the tour. Luxury Travel Planning Services: This will depend on your request.
  • How small are the groups?
    14 & 18-day Vacation Packages: (i) Minimum: 8 people; (ii) Maximum: 10 - 12 people. Luxury Travel Planning Services: This will depend on your request.
  • Am I allowed to engage in an activity that is not included in the itinerary?
    14 & 18-day Vacation Packages: Yes. We don't expect our groups to "walk in formation like a bunch of soldiers". However, all the members of the group must be in agreement, and the other important factor to consider is the type of activity, whether it will put you and the group in danger and whether it replaces an activity where reservations have been made. Luxury Travel Planning Services: This will depend entirely on you, if traveling with a group.
  • Did this answer all your questions?
    If still unsure and have more questions, please do not hesitate to contact us. We will revert back to you asap!
  • What are your cancellation policies?
    14 & 18-day Vacation Packages: Up to 90 (ninety) days before commencement of a tour. Each destination has different cancellation schedules and cancellation fees are based on the month you cancel a tour. Schedules are included in the Client Agreement. Luxury Travel Planning Services: This will depend on travel service suppliers.
  • What charges are involved in cancellation?
    14 & 18-day Vacation Packages: (i) Cancellation fee; (ii) Bank charges for the refund to you; (iii) Reservation cancellation fees (based on supplier's cancellation policies). Luxury Travel Planning Services: Reservation Stage: 1. PhenixII – Cancellation Fee 80% (incl. Bank Charges for refund) - Refund 20%; 2. Travel Suppliers: Based on their Cancellation terms.
  • Am I allowed to switch tours or make changes to original travel planning arrangements?
    14 & 18-day Vacation Packages: Yes. Tour replacement requests must be received 90 (ninety) days before commencement of both tours. Original documents (airline tickets, insurance) must be couriered back to the office in order to cancel the old ones and replace them with the new ones. Luxury Travel Planning Services You need to request the service from us - this included in the schedule contained in the Travel Agreement.
  • Am I allowed to transfer my booking to another person nominated by me?
    14 & 18-Day Vacation Packages: Yes. The Client replacement request must be received 90 (ninety) days before commencement of a tour. The airline tickets and insurance documents must be returned by courier for cancellation and replacement with the new Client. New visas will be requested, for the new client. Luxury Travel Planning Services: This must be requested by you - it is included in the Travel Agreement.
  • What happens if I have to cancel my original booking after the 90-day cancellation period due to unforeseen circumstances?
    14 & 18-day Vacation Packages: You have to provide certified proof of illness/death (yourself, a close family member/loved one). Also bear in mind that cancellation fees charged by us will be double the amount you would've paid if you had cancelled 3 months before commencement of the tour, and that supplier reservation cancellation fees might be up to 80%. Luxury Travel Planning Services: Refer to previous explanation about cancellation.
bottom of page