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How long have you been in the tourism business and what can you offer me that's different to other tour operators or the internet?Since 2016. We provide you with opportunities to experience life within a foreign culture, rather than from the outside as a temporary visitor. Our philosophy of "Cultural Travel in simple terms means that in order for you to find the rare gem that makes a destination unique, you have to dig deep. To explore the pulse of a destination, you have to be willing to interact with the locals and actively pursue creative activities. The experience: a whole new outlook on life. The gem: invaluable knowledge gained that sets you on a path of an enlightened, spiritually-rich life. This is what our vacations focus on in a nutshell.
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What is your idea of luxury vacations?14 & 18-day Vacation Packages: Our idea of luxury is simple - value. We understand that 'luxury travel' has evolved and that today's luxury traveler want to gain insight into the destinations they visit. Our basic itinerary has been built around this - the rest of the input for the itinerary depends on the travel needs of each individual in the group. So the value we offer lies in what our clients want to experience and not what we "think" they want to experience. Luxury Travel Planning Services: Our luxury travel planning services follow the same rules.
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What are the prices of packages?14 & 18-day Vacation Packages: Package prices may vary depending on your home country. Prices for basic services within destinations are the same for all clients, but obviously prices for other services, e.g. airline tickets will depend on the client's home country. Luxury Travel Planning Services: The same can be said for luxury travel planning, but in this case pricing will depend on the services selected by you.
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What does "all-inclusive" mean?"14 & 18-day Vacation Packages: End-to-end travel services, including private door-to-door transfers from/to home/airport, premium economy or business class tickets and visa arrangements. Luxury Travel Planning Services: These are not "all-inclusive" - clients choose which services they need help with.
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How do I take advantage of Risk-free, Obligation-free Bookings?14 & 18-day Vacation Packages: Learn more by visiting these pages: https://www.phenixiitravel.com/cultural-vacations https://www.phenixiitravel.com/general-4
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How long are quotations valid for?14 & 18 Day Vacations Quotations are in line with our VIP Club Membership, and it will depend on the membership level selected by you. Luxury Vacation Planning Services Quotations will be valid for 48 hours, based on the terms from travel suppliers.
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What discounts do you offer?14 & 18-day Vacation Packages: Contact us at: info@phenixii.com to receive more info about the Gold & Platinum VIP Membership. Luxury Travel Planning Services: Contact us at: info@phenixii.com to receive more info about the Bronze Level II & Silver VIP Membership.
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Are there any health and age restrictions?14 & 18-day Vacation Packages: Yes. You must be an adult aged 23-70 and must be fit, healthy and able to do lots of walking. Our group ages focus on people who are open-minded and able to socialize within the group ages mentioned. Luxury Travel Planning Services: The same does not apply. It depends on you entirely.
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What's the accommodation like?A combination of: (ii) Villages, hamlets and small towns: 3 - 4-star, comfortable with modern amenities - guest house, family-run establishments, home/farm-stays; (ii) Cities and big towns: 3-5-star guest house/boutique hotels, modern amenities. Luxury Travel Planning Services: This depends on what you requested.
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Are there safes/safety deposit boxes and luggage storage in establishments?14 & 18-day Vacation Packages: Not all establishments have these facilities, and you are advised to travel with lockable luggage, and to keep valuables on your person when you're out and about. Luxury Travel Services: This will depend on your requirements.
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What valuables can I take with me?14 & 18-Day Vacation Packages: We suggest that you leave expensive jewellery at home if possible, as you don't want to scream "wealthy tourist" to avoid drawing unnecessary attention to yourself. If you have to take valuables of emotional value with you, make sure that you have extra insurance at home to cover the cost for loss. Luxury Travel Planning Services: If you are taking valuables with you, make sure that you've taken out travel insurance and that your normal insurance include the loss of valuables.
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When is departure to/from the tour destination?14 & 18-day Vacation Packages: Arrival: 2 days before the start of the tour Departure: 2 day after conclusion of the tour. Luxury Travel Planning Services: The date chosen by you.
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What happens when I arrive in the tour destination?14 & 18-day Vacation Packages: (i) Airport: You are met at the airport by the local tour guide who will assist you with your luggage and accompany you to your shuttle to take you to the accommodation; (ii) Accommodation: the tour leader from our office will welcome you and show you to your room; (iii) Introductory Meeting; (iv) Walking Tour/Spa Treatment; (v) Welcome Dinner; Luxury Travel Planning Services: This depends on what you requested.
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Which meals are included?14 & 18-day Vacation Packages: Breakfast & Dining throughout the tour is included. Lunch, morning and afternoon snacks are not included. Lunch and snack breaks of 1 hour wherever possible. It should be noted that distances between places doesn't always allow for groups to have leisurely morning and afternoon snack breaks. Luxury Travel Planning Services: This depends on what you requested.
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How must I dress for dinner?14 & 18-day Vacation Packages: (i) Welcome/Farewell: smart, casual; (ii) Normal Dining: casual, comfortable. Luxury Travel Planning Services: This depends on you.
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What type of evening entertainment is provided?14 & 18-day Vacation Packages: Jazz, soul and dance clubs, pubs and bars, and some unusual local entertainment. Luxury Travel Planning Services: This will depend on your request.
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What type of activities will I engage in?14 & 18-day Vacation Packages: Site visits, wine and chocolate-tastings, artisanal exhibitions and workshops, city sightseeing and other activities that are unique to the destination. Luxury Travel Planning Services: This will depend on your request.
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Are entry fees for activities and clubs included?14 & 18-day Vacation Packages: Yes. Tips are not included, and it's up to you to decide how to tip at restaurants. It should also be noted that entry is free at some places, and it's entirely up to individuals to give a donation. Luxury Travel Planning Services This will depend on your request.
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Are alcoholic drinks included?14 & 18-day Vacation Packages: No. Except at wine and other alcohol tastings, as well as pub-crawling where reservations have been made. Luxury Travel Planning Services: This will depend on your request.
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What is a day's itinerary like?14 & 18-day Vacation Packages: * Breakfast; * Tour activities; * Lunch, morning and afternoon snack breaks; * Dining; * Evening entertainment. Luxury Travel Planning Services: This will depend on your request.
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Are we allowed to return to the accommodation any time we want to in the evening?14 & 18-day Vacation Packages: This will depend on the group. There are no strict rules, and decisions have to be discussed with the rest of the members in the group, the tour leader and the drivers. Luxury Travel Planning Services: This will depend on you entirely.
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What type of land transport will be used during the tour?14 & 18-day Vacation Packages: Luxury, air-conditioned mini-bus with 2 registered and qualified drivers throughout the tour. Proof of driver registrations/qualifications will be provided to you before commencement of the tour. Luxury Travel Planning Services: This will depend on your request.
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How small are the groups?14 & 18-day Vacation Packages: (i) Minimum: 8 people; (ii) Maximum: 10 - 12 people. Luxury Travel Planning Services: This will depend on your request.
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Am I allowed to engage in an activity that is not included in the itinerary?14 & 18-day Vacation Packages: Yes. Wherever no reservations were made, as well as on a weekend, groups are free to do whatever they like. Luxury Travel Planning Services: This will depend entirely on you, if traveling with a group.
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Did this answer all your questions?If still unsure and have more questions, please do not hesitate to contact us. We will revert back to you asap!
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What are your cancellation policies?14 & 18-day Vacation Packages: Up to 90 (ninety) days before commencement of a tour. Each destination has different cancellation schedules and cancellation fees are based on the month you cancel a tour. Schedules are included in the Client Agreement. Luxury Travel Planning Services: This will depend on travel service suppliers.
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What charges are involved in cancellation?14 & 18-day Vacation Packages: (i) Cancellation fee; (ii) Bank charges for the refund to you; (iii) Reservation cancellation fees (based on supplier's cancellation policies). Luxury Travel Planning Services: Visit this page to learn more: https://www.phenixiitravel.com/shop
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Am I allowed to switch tours or make changes to original travel planning arrangements?14 & 18-day Vacation Packages: Yes. It should be noted that this will depend on the tour departure date (for both the old and new tour). Luxury Travel Planning Services Yes. Certain fees are charged for this service.
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Am I allowed to transfer my booking to another person nominated by me?14 & 18-Day Vacation Packages: Yes. This will depend on the departure date of a tour. Luxury Travel Planning Services: This must be requested by you - it is included in the Travel Agreement.
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What happens if I have to cancel my original booking after the 90-day cancellation period due to unforeseen circumstances?14 & 18-day Vacation Packages: You have to provide certified proof of illness/death (yourself, a close family member/loved one). Luxury Travel Planning Services: This will depend on travel service suppliers.
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